Terms & Conditions
THE FOLLOWING TERMS GOVERN OUR AGREEMENT TO PROVIDE SERVICES TO YOU AS THE CUSTOMER. IT IS IMPORTANT THAT YOU READ THESE CAREFULLY AND IN FULL BEFORE ORDERING ANY WEB HOSTING SERVICES FROM SNOBHOST.COM.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO ORDER ANY SERVICES FROM SNOBHOST.COM.
BY NATURE OF HAVING A SNOBHOST.COM ACCOUNT YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
General Terms and Conditions
These General Terms & Conditions together with any Specific Terms and Conditions for your Services, the Privacy Notice and the Acceptable Use Policy form the Agreement between You and Us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.
By signing up for the Services you warrant that you are capable of entering into a binding contract; or are acting with the express permission of a person or organisation and using the payment details of that person and that they also agree to be bound by the terms of this Agreement. You also agree to comply and adhere to any and all applicable law s and regulations in relation to this Agreement.
SNOBHOST.COM reserves the right to amend, modify or alter any of these Terms and Conditions without the prior consent of You.
You certify that by purchasing any of our products from this website that You are 18 years or older.
“Acceptable Use Policy” means the SNOBHOST.COM policy which forms part of this Agreement and sets out the remit for your use of the Services.
“Agreement” means any agreement to which these General Terms & Conditions together with any Specific Terms & Conditions for your Services and the Acceptable Use Policy are incorporated.
“Designated Agent” shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorises to approve a Change of Registrant on its behalf.
“Material Change” means a non-typographical correction. The following will be considered Material Changes:
- a) A change to the domain name owner’s name or organization that does not appear to be merely a typographical
- b) Any change to the domain name owner’s name or organization that is accompanied by a change of address or phone
- c) Any change to the domain name owner’s email address.
“Order” means a request made by You for Services to be supplied pursuant to the terms of this Agreement.
“Services” means the services and or products to be provided to You by SNOBHOST.COM.
“Us” means SNobhost.com which is run and operated by Snob Monkey Ltd. a company registered in England and Wales under company number 07969554
and our registered office is at 1 Poultry, Bank, London, EC2R 8EJ, United Kingdom.
“You” means the person or company who purchases services from SNOBHOST.COM.
- Commencement of this Agreement
1.1 This Agreement will only commence when We provide You with written confirmation that your Order has been accepted.
1.2 The information that You provide to Us must be complete, accurate and up to date at all times. We reserves the right to suspend access to Your account and Services if We believe any information You have supplied to Us is inaccurate.
2. Supply of Services
2.1 We agree to supply the Services to You in accordance with the terms set out in this Agreement.
2.2 We will use reasonable endeavours to supply the Services to You as soon as it is reasonably practicable and in the event that We become aware of any reason for delay, We shall notify You.
2.3 We will not be liable to You if We, using Our endeavours, fail to supply the Services within a specific timescale.
2.4 We reserve the right to improve, modify or change the Services provided to You and We will use reasonable endeavours to notify You as soon as it is reasonably practical to do so.
2.5 We will provide the Services to You using reasonable skill and care but at all times this will be subject to any downtime caused by scheduled or emergency maintenance or repair. We will use Our reasonable endeavours to ensure that any disruption to the Services is minimal and any scheduled work takes place during off-peak hours when possible. We will not be liable to You or any third party for losses whatsoever caused by any such downtime; whether emergency or scheduled.
2.6 We reserve the right to deactivate individual features, applications, scripts or programs as necessary in the interests of technical progress, security, availability of technical support on the provider or manufacturer side, to ensure the stable operation and integrity of Our systems.
2.7 We shall take reasonable steps to ensure that any deactivation of individual features, applications, scripts or programs will not result in changes to a core function of the Services We provide You and to offer technical alternatives (including upgrades and updated versions of software) as and when such alternatives become available.
2.8 In the event that such changes result in changes to a core function of the Services We provide You and no viable alternative is available, You will be entitled to a pro-rated refund on cancellation.
2.9 In the event of changes of features, applications, scripts and programs pursuant to clause 2.6 above, You agree to cooperate and be responsible for managing any adjustments to your Services if requested to do so. We will endeavour to communicate any changes to You as soon as possible.
3. Duration and Renewal of Services
3.1 Unless otherwise specified, Services are provided for a minimum contract term of 12 months and unless cancelled in accordance with Clause 4 below will automatically be renewed for further periods.
4.1 You are entitled to cancel the Services by contacting Us no less than 1 working day prior to the renewal date for your Services.
4.2 You may cancel your contract with Us either by telephone, through Your Control Panel, by letter and email. Once We accept Your cancellation request, You will be provided with written confirmation of cancellation. Cancellation requests by letter and email need to be received at least three working days prior to your renewal date. Cancellation requests will not be deemed to have been received and accepted until We have issued Our written confirmation to You.
4.3 If You have entered into this Agreement as a consumer, You have the right to cancel Your contract within 14 days from the date the contract is formed. For the avoidance of doubt, the contract is formed when You place the Order button through Our website, and therefore providing Us with permission to commence Your Services.
4.4 As a result, as soon as the Services have commenced, You will not have the right to cancel the Contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that if You do not wish to waive this right, We will not be able to commence Your Services.
4.5 For clarity, domain purchases are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.6 For the avoidance of doubt, if You use the Services in the course of business, You will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.
4.7 We reserve the right to cancel and/or withdraw Your Service at any time without reason by providing you 30 days’ written notice.
5.1 All fees are payable in advance and are non-refundable.
5.2 If We choose to cancel the Services We provide to You for any reason other than a breach of the terms of this Agreement by You, We will refund You on a pro rata basis.
5.3 In the event that Services are suspended temporarily or that any features, applications, scripts or programs are deactivated in order to ensure the stable operation and integrity of the Services You will not be entitled to a refund.
6. Pricing, Payments and Change of Services
6.1 Payment in respect of all Services is on demand.
6.2 We will automatically generate an invoice in respect of the next period unless the Services have been cancelled in accordance with clause 4 above. All invoices are delivered electronically to You via email. You are responsible for checking receipt of all invoices. No hard copy invoices will be sent by post.
6.3 Payment will be taken automatically following delivery of Your invoice and will be non-refundable. In the event that any automatic payment should fail, the invoice will be considered overdue and immediately payable.
6.4 We reserve the right to change the prices and/or nature of our Services by giving You 30 days written notice of those changes. Notice of changes to prices and/or Services will be given by email to the email address we hold for your account. Any price change will take effect automatically upon a renew al of the Agreement.
6.5 All payments must be made in UK pounds sterling, inclusive of applicable taxes. Payments can only be made by a valid Credit/Debit Card, Direct Debit or through PayPal.
6.6 You warrant that You are authorised to use Your chosen method of payment. If You are not the named cardholder, You acknowledge that You and the named cardholder both agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold Us harmless in the event that the cardholder or issuer declines any payments to Us including all of our costs in administering your non-payment and obtaining the payment due to Us by You.
6.7 We reserve the right to suspend all Services until payment is received in full and all outstanding charges are cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to Us under the terms of this Agreement until it is terminated. You are also responsible for any additional costs incurred by Us in taking steps to recover any sums due by You.
6.8 You will pay any Additional Charges as may be required from time to time by Us for reactivation of the Services due to disconnection.
6.9 You are required to provide Us with valid contact details and a valid payment method at all times during the term of this Agreement. If any of this information is found to be invalid, we reserve the right to suspend access to your account.
6.10 If your chosen payment method is cancelled or changed for any reason then You must notify Us immediately and provide Us with details of an alternative payment method.
6.11 Payments processed by third parties are also subject to those third parties’ terms and conditions of service and We make no representations and provide no warranties with respect to those third party services.
6.12 You shall not be entitled to set off a credit against any amount owed to Us pursuant to the Agreement.
6.13 If You fail to pay all sums due to Us, We reserve the right to interrupt, suspend or cancel your Services. Such action is without prejudice to Our right to recover any and all outstanding sums from You and Your obligation to pay the same to Us.
6.14 We reserve the right to pass your debt onto a third party debt recovery agent and You accept all liability for the recovery of our costs from You
If You withdraw any payments made via a bank, credit card or third party payment method (a “chargeback”), We reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee. Such action is without prejudice to Our right to recover any and all outstanding sums from You and your obligation to pay the same to Us.
8. Third Party Users
8.1 All Services provided by Us to You are intended for Your use only. You agree that any decision to resell, store or giveaway any of the Services to third parties is undertaken on the basis that You accept sole responsibility for ensuring compliance with this Agreement and the terms and conditions relevant to any chosen Services by third parties. You agree to indemnify and hold Us harmless against any losses caused or damage suffered as a result of a breach by any third parties.
8.2 We accept no liability to You or any third parties for losses arising from third party use of Your Services as set out above.
Where a Service is not provided with unlimited usage as standard, you will be liable to pay any charges incurred by exceeding the agreed data use limits in relation to those Services. Any additional charges will be at the rate set out in your original package.
10.1 All data created or stored by You within our applications and servers are Your property. We make no claim of ownership of any web server content, email content, or any other type of data contained within Your server space or within applications on servers owned by Us.
10.2 You are responsible for ensuring that you maintain adequate and up to date back up copies of all of Your data that You upload onto Our servers or build through Our tools. This should include, but not limited to all written content, images, photographs and screenshots of Your data.
10.3 In the event of loss of or damage to Your data arising out of Your actions or actions undertaken on your behalf, We will not provide You with access to any data stored by Us for archiving or backup procedures except at our sole discretion.
10.3 In the event of loss of or damage to Your data, howsoever caused, We, in no circumstances, will be liable to recover Your data. We will not provide You with access to any data stored by Us for the purposes of Our own platform stability and business continuity.
10.4 In the event of loss of or damage to Your data relating to a failure in our systems or servers, We will make reasonable commercial efforts to assist You with restoring Your data. Notwithstanding this, however, You accept full responsibility for maintaining adequate backup copies of all Your data.
10.5 You shall indemnify Us and hold Us harmless against all damages, losses and expenses arising out of a third party claim of intellectual property infringement in respect of Your content or data.
11.1 It is your responsibility to keep all passwords safe, to ensure they are secure (with reference to accepted best practices) and to change passwords regularly. We are not responsible for any data losses or security compromises arising as a result of compromised passwords or as a result of You giving a third party access to your password.
11.2 You are responsible for any and all actions arising out of the use of your account password.
12. Your personal details
12.1 You warrant that the contact information You provide to Us is correct, and that You will update this information immediately, as required from time to time. You agree that We may suspend access to your account and the Services if we reasonably believe that the information You have supplied is inaccurate.
12.2 You accept that if Your account is paid for by another party, who has agreed to be bound by the terms of this Agreement that party and who has access to Your account password, We may discuss your account with that party and take instructions from them in relation to the account.
12.3 We reserve the right to email You with information about product offerings We believe may be of interest to You from time to time. You may unsubscribe from marketing communications at any time.
13. Disclaimers and Warranties
13.1 You agree that you use Our services at Your own risk.
13.2 The Services are provided on an “as is” and “as available” basis. We do not warrant or represent that any Services will be uninterrupted or error-free. You accept that all Services are provided warranty-free.
13.3 SNOBHOST.COM, its Directors, Officers, employees, agents and any associated third party service providers disclaim all warranties of any kind. Whether express or implied, including fitness for purpose and satisfactory quality and those relating to the exercise of reasonable care and skill are hereby excluded in relation to the Services to the fullest extent permitted by law.
14.1 We shall not be liable for any loss or damage of any nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
14.2 We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
14.3 No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the specific Services in relation to which Your claim arises during the 6 month period prior to such claim.
14.4 Nothing in this Agreement shall operate to exclude or limit our liability for: 18.4.1 death or personal injury caused by our negligence;
- any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
- fraud; or
- any other liability which cannot be excluded or limited under applicable law.
14.5 Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
- loss of revenue;
- loss of actual or anticipated profits;
- loss of contracts;
- loss of business;
- loss of opportunity;
- loss of goodwill;
- loss of reputation;
- loss of, damage to or corruption of data; or
- any indirect or consequential loss, however arising regardless of whether such loss or damage w as foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty or otherwise.
15. Force Majeure
We shall not be responsible for any failure to provide any Services or perform any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.
Our failure to require You to perform any of your obligations under this Agreement shall not affect Our right to require such performance at any time in the future and nor shall the waiver by Us of a breach of any provision be taken or held to be a waiver of the provision.
The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither We nor You shall be liable to one another for damages of any sort resulting solely from terminating this Agreement in accordance with its terms.
You agree that any notice or communications required or permitted to be delivered under this Agreement by Us to You shall be deemed to have been given if delivered by email, in accordance with the contact information You have provided.
For Snob Monkey Ltd. (” snobhost.com”), protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.
Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address, contact data and bank details.
Contract and invoicing data
Prior to sign up
On the SNOBHOST.COM web pages we offer prospective and actual customers practical tools and services, for example, to check how easy it is to locate your website or company on the Internet. The tool needs only some basic address data. For the best results and continuous improvement of our services, your entries are recorded anonymously.
Upon ordering our products, we ask for data we need to provision the services. Your data is stored securely on our systems and you are able to access and change your data in our control panel. Information on how you access the control panel will usually be sent by email or alternatively by post.
In order to provide you with transparent billing, it is necessary to temporarily store certain usage data. Examples include your configurations of our Cloud-Server or performance of our Webhosting products, if those are the basis for billing. Whether your product usage data is recorded, will be in the respective product chapter in this privacy notice.
Usage and content data
We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs
We offer certain products, for example, online storage or email accounts, where personal files may be stored. These files are automatically encrypted and may only be viewed by individuals with access rights. In order to protect your data and for maintenance purposes, we create and file encrypted backups. The file contents of these backups cannot be decrypted or viewed by us.
Usage of your data
The usage of your personal data
Some of your personal data we need for processing your order and for providing customer focused services.
Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted and invest in fraud prevention before confirming your contract.
Contract and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.
In order to fully capture the benefits of our products, we send you tips, tricks and useful complementing product solutions by email and control panel. We may also inform you about interesting new products via telephone, provided that you have consented to receive such information. . If
you wish to stop receiving information of this kind, you can always revoke your consent in the control panel.
Usage data as part of our services and products
Certain data is recorded during the use of our products and services to enable us to identify issues with our products and to continuously improve our products and services. We implement a range of technological and organizational measures to protect your privacy and ensure the safety of your personal data.
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.
In this scenario, it is our customers who stipulate the process for collecting their customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.
In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload onto our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure.
Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.
Improving our products and services
We have a legitimate interest to analyze the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organizational measures tailored to each situation and respect your choices about how we use your data.
Transferring data to third parties
External partner companies
As we work with selected partners to offer you a wide range of products and sometimes act as an intermediary for our partners, it is necessary to transfer certain personal data to third parties, for example, registering domain names or issuing SSL certificates.
Occasionally, we are obliged to disclose personal data to prosecution authorities and courts for law enforcement purposes. We always ask for the correct paperwork before disclosing any information.
Reporting of faulty products and fraud
In case of faulty products or disagreements and we are committed to seek amicable solutions. Is this not possible, we evaluate the situation carefully, when and to whom we report faulty products or fraudulent usage.
Service specific data protection information
Purpose of processing
Categories of personal data
Content data, usage data, traffic data
Legitimate Interests, Art 6(1) lit. f GDPR
Up to 90 days
optimise-it GmbH, Hamburg, Germany
- We accept:
- American Express
- Maestro (formerly Switch)